Return & Complaint

About right of withdrawal

Open purchase:

For undamaged goods from the regular range, we accept open purchases within 14 days of receiving the order, provided that the goods and their original packaging are still in new condition.

- In order for a return to be possible, the customer must pay the shipping costs.

- When returning, the receipt (invoice) and customer details must be included.

Please note that the goods and their original packaging must be in new condition when årepurchase.

If the product is returned too late or without the return having been approved by customer service, the goods will be sent back to the customer. The shipping will then be charged. the customer.

Always contact the store when using the &Open purchase.

Facts and price information are provided with reservation for printing errors and final sale.

Exchange right: 

For undamaged goods from the regular range, we accept the right of exchange within 30 days of receiving the order under the condition that the goods and their original packaging are still in new condition.

- In order for the right of exchange to be applicable, the customer must pay shipping costs.

- When returning, a receipt (invoice) and customer details must be included.

- Please note that the product and its original packaging must be in new condition when returned.

If the product is returned too late or without the return having been approved by customer service, the goods will be sent back to the customer. The shipping will then be charged. the customer.

Always contact the store when using the Right of Exchange.

We report all false orders and fraud to the police.

Warranties:

Warranties apply according to the respective supplier/manufacturer's instructions, or according to the Swedish Consumer Purchase Act. For approval of a complaint or warranty, the purchase receipt must accompany the claimed item.

Always contact the store when using the warranty.

About complaint rights

Defect and handling assessment

When making a complaint, we always make an individual assessment based on the product's area of ​​use, design, materials and expected lifespan. Normal wear and tear, incorrect use, lack of care or damage that has occurred during due to external influences are not covered by the right of complaint.

If the defect is covered by the right of complaint, we are legally entitled to first offer to remedy the defect (for example, repair) or replace the product, provided that this can be done without significant inconvenience to you as a customer. For clothing, this means in most cases that a repair is an appropriate and proportionate measure when it can be carried out on a method that restores the function and usability of the product.

Clothes complaint

If a product proves to be defective or does not correspond to the expected quality, you as a consumer have the right to complain about the product in accordance with applicable consumer legislation. Complaints can be made within three (3) years from the date of receipt of the delivery, and must be made within a reasonable time after the defect was discovered. Complaints made within two (2) months from the discovery of the defect is always considered to be within reasonable time.

Clothing Repair

In the event of damage that is deemed repairable, such as broken seams or similar, we offer free repair. This can be done either by sending the item to us for repair or, by agreement, by us covering the cost of a professional seamstress or repair shop. Any receipt or cost basis must then be provided. be presented.

If the fault cannot be remedied

If repair is not possible, is considered unsafe, or if the same fault recurs, other measures may be applicable, such as price reduction or increase of the purchase with refund upon return of the item.

Important to remember

- We are not responsible for financial compensation in excess of the purchase value of the item.

- The product may not be used further after the fault has been discovered. a way that can worsen the damage.

- Always contact our customer service before sending the item or carrying out repairs.